Tonkotsa: Front of House Team Member

FOH TEAM MEMBER

Salary up to £14.40 per hour

We have a simple mission at Tonkotsu, to serve real ramen with heart and soul in every bowl! We want people to leave our restaurants happier than when they arrived, with satisfied hunger and warmth from the hospitality they’ve received. We began serving ramen in 2012 in Soho, London. We have few more restaurants now but are still committed to provide excellent ramen with our homemade noodles and served by our great people!

You will join a team that is passionate about delivering a great OMOTENASHI! What is that you ask?

Omotenashi is The Japanese Art of Hospitality, it is service without being servile. We anticipate our customer needs, it is service from the bottom of the heart.

As a Front of House Team member, you are on the front line, the person with the power to turn a good customer experience into an excellent one. You will embrace the spirit of Omotenashi hospitality. We can teach you everything you need to know, you just need to be curious to learn, have a generous spirit and work hard.

We expect a lot, but we give a lot too – in return for all the hard work, you’ll be paid well and get some cool benefits.

WHAT’S IN IT FOR ME?

• Training and development with genuine career progression – The majority of our senior role are filled internally all the way to our Central Office. Since 2021, 5 member our Central Office Team have been promoted internally!
• Long-serving reward – 2 weeks of paid sabbatical after 5 years of service and 4 weeks after 10 years!
• It pays to have friends – Money for working with mates. Refer a friend and earn up to £1020.
• Free meal on every shift you work!
• Get 50% off for you and up to 3 friends when you’re not working.
• £100 Tonkotsu voucher on your birthday for a celebration meal out with your friends.
• Weekly after-work drinks to celebrate your hard work.
• Fun Fund – up to £30 per person every 6 months to have fun with your team.
• Help us to do good with the Tonkotsu Foundation – 50p of very Japanese Miso ramen sold goes into our foundation, since 2021 we have given £39000 to a variety of charities.
• Annual Tonkotsu staff party – Once a year we have a company-wide party to celebrate all our achievement.

All we expect in return is that you live and breathe our 4 core values:

Keep it Kodawari – We are perfectionists who pay attention to every detail.

Omoiyari all the way – We are compassionate and inclusive.

Kaizen to the end – We constantly strive for improvement.

Praise the Ramen – We are committed to providing very high-quality food and drinks.

How does it sound? Apply and let’s chat about your next career opportunity!

Job Type: Part-time

Pay: Up to £14.40 per hour

Expected hours: No less than 15 per week

Additional pay:

• Tips

Benefits:

• Employee discount
• Sabbatical

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Hospitality: 1 year (preferred)

Work Location: In person